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Customizing + Ordering

CUSTOMIZING

Make it personal. Customize any of our designs with your choice of colors, fonts, text and paper stock.

View our Color Chart.

View our Font Choices.

View our Paper Choices.

SAVING YOUR WORK

Please create an account in order to save your customized text and choices.

Once you save your work, whenever you are logged in to your account you can simply navigate back to that page/item and your customized choices/text will be there. You may then then add them to the cart for checkout or continue to work and re-edit your pieces.

PLACING ORDERS

Orders may easily be placed on our website. Select your colors + fonts, enter your text using our online forms. If you have questions or would like any assistance with an order, please contact us at the studio: info@delphinepress. com or 888.570.7181. We're happy to help!

PAYMENT

Payment is processed upon placing your order. We accept Visa, Mastercard, American Express & Discover.

Proofs + Approval

PROOFS

Once you submit your order, proofs are emailed usually within 3 business days after you place your order. During peak times proofs may take up to 5 business days. Your initial set of proofs and one round of revisions are free of charge. PLEASE PROOFREAD SLOWLY AND VERY CAREFULLY: WE PRINT DIRECTLY FROM THE APPROVED PROOFS.

WHAT IS A PROOF?

A proof is a file image showing exactly how your items will be printed.

Proofs are extremely important because an approved proof/file is used directly to print your invitations and stationery.

REVIEWING + APPROVING YOUR PROOFS

Your initial set of proofs and one round of revisions are free of charge.

Careful client review of proofs is critical to ensure that all items are correct before being printed. Suggestions for reviewing your proofs include having multiple people review each proof separately and to read each proof backwards. Please remember to check stock choices, quantities and sizes. Required adjustments can easily be made by your designer before final proof approval. Client-requested changes including ink color and text changes altering the item/order as submitted will incur a $25 Fee PER PROOF. (Additional proof is no charge if Delphine is in err).

All changes require additional proof.

ONCE YOU APPROVE THE PROOFS, THERE WILL BE NO FURTHER REVIEW OF YOUR ORDER FOR SPELLING, PUNCTUATION OR CONTENT.

By approving your proofs you agree that you have reviewed all text for errors and omissions and that all text and design will appear exactly as shown and that the quantity indicated on the proof will be printed. Please note that proofs are used to ensure the accuracy of your order; any errors or omissions (e. g. typos) on the approved proofs are the responsibility of the client. Please note that we cannot accept returns of items printed according to approved proofs. Charges apply to any reprints of approved items.

Please note: Since devices, computers and displays can vary greatly and be calibrated differently, all colors viewed online and digitally should be considered approximate. Samples are available so that you can see colors and materials.

Production Turnaround

TIMELINES

Flat-printed invitations and stationery ship approximately 10-15 business days from FINAL PROOF APPROVAL.

Letterpress invitations and stationery ship approximately 15-20 business days from FINAL PROOF APPROVAL.

Add an additional two to three business days for orders with party + reception items.

All Delphine products are custom printed to order with a variety of colors and materials. Printing and production of any particular order may depend upon several different factors. SHIPPING DATES ARE APPROXIMATE.

Details

PRINTING + PRODUCTION

Please note that colors can vary slightly between different commercially printed items (cards, stickers, envelopes, etc) and different press runs (even within the same print method). We recommend ordering all of your customized pieces together (invitations, menu, thank you, etc. ) whenever possible.

SHIPPING + DELIVERY

We offer standard ground, express and overnight shipping. Standard (basic) shipping is UPS Ground. International packages will be shipped by either UPS or USPS. Additional international shipping charges may apply. International import taxes/duties are the responsibility of the receiver.

RUSH ORDERS

Due to requirements for proofing and quality production, rush orders are not available.

CHANGES

Changes to your order can be made any time before final proof approval. Orders that have been proofed and approved cannot be canceled.

CHANGES, INCLUDING TEXT/TYPESETTING, INCUR ADDITIONAL PROOF FEE OF $25 PER PROOF (each item changed in your order). Of course, additional proof is no charge if Delphine is in err.

CANCELLATIONS

Since we begin working on orders immediately, even before you have received your proofs, orders canceled anytime before final proof approval will be processed for a 50% cancellation fee. Because approved orders are processed immediately for production, orders that have been proofed and approved cannot be canceled.

RETURNS

Because each piece is custom printed and is approved before going to press, we cannot accept returns.

Please see our Terms + Conditions for complete details.