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  • ordering terms and conditions for custom printed wedding invitations



Ordering process, terms + conditions


Custom wedding invitation and stationery orders may easily be placed using our online customizer.

If you have questions, requests or would like any assistance with an order, please contact us at the studio: studio@delphinepress.com or 888 570 7181. We're happy to help!

PAYMENT
Payment is processed upon placing your order. We accept Visa, Mastercard, American Express & Discover.

PROOFS/APPROVAL
Proofs are emailed usually within 3 business days after you place your order. During peak times proofs may take up to 5 business days.

PLEASE PROOFREAD SLOWLY AND VERY CAREFULLY: WE PRINT DIRECTLY FROM THE APPROVED PROOFS.

WHAT IS A PROOF?
A proof is a file image showing exactly how your items will be printed.

Proofs are extremely important because an approved proof is used directly to generate the printing plates that print your invitations and stationery.

ONCE YOU APPROVE THE PROOFS, THERE WILL BE NO FURTHER REVIEW OF YOUR ORDER FOR SPELLING, PUNCTUATION OR CONTENT.

By approving your proofs you agree that all text and design will appear exactly as shown and that the quantity indicated on the proof will be printed. Please note that proofs are used to ensure the accuracy of your order and to make minor adjustments to layout, punctuation, etc.

PRODUCTION TIMELINES
Letterpress invitations usually take approximately 15-20 business days to process, print and ship from FINAL PROOF APPROVAL.

Flat-printed invitations and personal stationery take approximately 10-15 business days from FINAL PROOF APPROVAL.

Add an additional two business days for orders with envelope liners or party items.

All of our products are custom printed to order with a great variety of colors and materials. Printing and production of any particular order may depend upon several different factors. SHIPPING DATES ARE APPROXIMATE.

PRINTING & PRODUCTION
Please note that letterpress and digital printing are VERY different printing methods and often use different materials, inks, etc.; colors will appear somewhat different when flat printed or letterpressed. Due to the differences in the printing processes, materials, appearance, etc., we recommend that invitation suites or items that will be mailed/viewed together be printed using the same printing method.

Please note that colors can vary slightly between different items (cards, stickers, envelopes, etc) and different press runs (even within the same print method), we recommend ordering all of your customized pieces together (invitations, menu, thank you, etc.) whenever possible.

SHIPPING & DELIVERY
We offer standard ground, express and overnight shipping. Standard (basic) shipping is UPS Ground. International packages will be shipped by either UPS or USPS. Additional international shipping charges may apply. International import taxes/duties are the responsibility of the receiver.

RUSH ORDERS
Due to requirements for proofing and quality production, rush orders are not available.

CHANGES
Changes to your order can be made any time before final proof approval. Orders that have been proofed and approved cannot be canceled.

CHANGES, INCLUDING TEXT/TYPESETTING, INCUR ADDITIONAL PROOF FEE OF $25 PER PROOF (each item changed in your order). Of course, additional proof is no charge if Delphine is in err.

CANCELLATIONS
Orders canceled anytime before final proof approval will be processed for a 50% cancellation fee.

Orders that have been proofed and approved cannot be canceled.

RETURNS
At Delphine, we create the highest quality invitations and stationery that are custom-printed for you to your specifications.

Because each piece is custom printed and is approved before going to press, we cannot accept returns.

PROMOTIONS
From time to time we may offer limited discounts, deals or promotions.

Promotions and discounts are not applicable to proof fees, graphic design fees, custom design work or custom print projects. Promotional offers may not be combined and may not be applied over multiple orders.

SALES TAX
We are required to collect sales tax on all orders shipped within California.

PRIVACY
Any personal information you provide to us is kept confidential and is used only to communicate with you, to fulfill your order and to support your experience with Delphine. This information is not shared with or sold to any other outside party that is not involved in providing Delphine products and services.

You may request to get the scoop on various Delphine updates, products or promotions. Only Delphine will send you this information and you will have the option to unsubscribe at any time.

Delphine has security measures in place to protect from the loss, misuse or alteration of the information under our control. When you purchase products through our website, all of your contact and credit card information is secured through a Secure Sockets Layer (SSL).

COPYRIGHT
All content and materials on this site, including (but not limited to): text, images, illustrations, designs, icons, photographs, video, and other materials that appear as part of this site (the "contents") are copyrights, trademarks, and/or other intellectual property owned, controlled or licensed by Delphine and/or its subsidiaries and affiliates (collectively, "Delphine").

Delphine's trademarks and materials may not be used in connection with any product or service that is not Delphine's, in any manner that is likely to cause confusion among customers or the public, in any manner that disparages or discredits Delphine or in any manner that may deprive Delphine of the benefit of our work .

Any other trademarks not owned by Delphine that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Delphine.
This site as a whole is protected by copyright. All worldwide rights, title and interests are reserved. Delphine and all other Delphine marks, designs, graphics, logos, page headers, button icons, scripts and service names appearing on this site are trademarks and materials of Delphine. The contents of this site, and the site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of the site.

You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software.