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Ordering Terms + Conditions

How it works + What to expect


If you have questions, requests or would like any assistance with an order, please contact us at the studio: studio@delphinepress.com. We're happy to help!

PAYMENT

Payment is processed upon placing your order. We accept Visa, Mastercard, American Express & Discover.

PROOFS/APPROVAL

Proofs are emailed usually within 3 business days after you place your order. During peak times proofs may take up to 5 business days. Your initial set of proofs and one round of revisions are free of charge.

PLEASE PROOFREAD SLOWLY AND VERY CAREFULLY: WE PRINT DIRECTLY FROM THE APPROVED PROOFS.

WHAT IS A PROOF?

A proof is a file image showing exactly how your items will be printed.

Proofs are extremely important because an approved proof/file is used directly to print the cards, envelopes and products you order.

Once you submit your order, proofs are emailed usually within 3 business days after you place your order. During peak times proofs may take up to 5 business days. PLEASE PROOFREAD SLOWLY AND VERY CAREFULLY: WE PRINT DIRECTLY FROM THE APPROVED PROOFS.

REVIEWING + APPROVING YOUR PROOFS

Careful client review of proofs is critical to ensure that all items are correct before being printed. Suggestions for reviewing your proofs include having multiple people review each proof separately and to read each proof backwards. Please remember to check stock choices, quantities and sizes. Required adjustments can easily be made by your designer before final proof approval. Your initial set of proofs and one round of revisions are free of charge. Client-requested changes including ink color and text changes altering the item/order as submitted will incur a $25 Fee PER PROOF. (Additional proof is no charge if Delphine is in err). All changes require additional proof.

ONCE YOU APPROVE THE PROOFS, THERE WILL BE NO FURTHER REVIEW OF YOUR ORDER FOR SPELLING, PUNCTUATION OR CONTENT.

By approving your proofs you agree that you have reviewed all text for errors and omissions and that all text and design will appear exactly as shown and that the quantity indicated on the proof will be printed. Please note that proofs are used to ensure the accuracy of your order; any errors or omissions (e.g. typos) on the approved proofs are the responsibility of the client. Please note that we cannot accept returns of items printed according to approved proofs. Charges apply to any reprints of approved items.

Please note: Since devices, computers and displays can vary greatly and be calibrated differently, all colors viewed online and digitally should be considered approximate. Samples are available so that you can see colors and materials.

PRODUCTION TIMELINES

Letterpress invitations usually take approximately 15-20 business days to process, print and ship from FINAL PROOF APPROVAL.

Flat-printed invitations and personal stationery take approximately 10-15 business days from FINAL PROOF APPROVAL.

Add an additional two to three business days for orders with party + reception items.

All of our products are custom printed to order with a great variety of colors and materials. Printing and production of any particular order may depend upon several different factors. SHIPPING DATES ARE APPROXIMATE.

PRINTING & PRODUCTION

Please note that letterpress and digital printing are VERY different printing methods and often use different materials, inks, etc.; colors will appear somewhat different when flat printed or letterpressed. Due to the differences in the printing processes, materials, appearance, etc., we recommend that invitation suites or items that will be mailed/viewed together be printed using the same printing method.

Please note that colors can vary slightly between different items (cards, stickers, envelopes, etc) and different press runs (even within the same print method), we recommend ordering all of your customized pieces together (invitations, menu, thank you, etc.) whenever possible.

SHIPPING & DELIVERY

We offer standard ground, express and overnight shipping. Standard (basic) shipping is UPS Ground. We do not ship internationally.

RUSH ORDERS

Due to requirements for proofing and quality production, rush orders are not available.

CHANGES

Changes to your order can be made any time before final proof approval. Orders that have been proofed and approved cannot be canceled.

CHANGES, INCLUDING TEXT/TYPESETTING, INCUR ADDITIONAL PROOF FEE OF $25 PER PROOF (each item changed in your order). Of course, additional proof is no charge if Delphine is in err.

CANCELLATIONS

Orders canceled anytime before final proof approval will be processed for a 50% cancellation fee.

Orders that have been proofed and approved cannot be canceled.

RETURNS

At Delphine, we create the highest quality invitations and stationery that are custom-printed for you to your specifications.

Because each piece is custom printed and is approved before going to press, we cannot accept returns.

PROMOTIONS

From time to time we may offer limited discounts, deals or promotions.

Promotions and discounts are not applicable to proof fees, graphic design fees, custom design work or custom print projects. Promotional offers may not be combined, may not be applied over multiple orders and may not be redeemed for cash. Coupons or promotions must be applied or presented at the time of order.

SALES TAX

We are required to collect sales tax on all orders shipped within California.

PRIVACY

Any personal information you provide to us is kept confidential and is used only to communicate with you, to fulfill your order and to support your experience with Delphine. This information is not shared with or sold to any other outside party that is not involved in providing Delphine products and services.

You may request to get the scoop on various Delphine updates, products or promotions. Only Delphine will send you this information and you will have the option to unsubscribe at any time.

Delphine has security measures in place to protect from the loss, misuse or alteration of the information under our control. When you purchase products through our website, all of your contact and credit card information is secured through a Secure Sockets Layer (SSL).

COPYRIGHT

All content and materials on this site, including (but not limited to): text, images, illustrations, designs, icons, photographs, video, and other materials that appear as part of this site (the "contents") are copyrights, trademarks, and/or other intellectual property owned, controlled or licensed by Delphine and/or its subsidiaries and affiliates (collectively, "Delphine").

Delphine's trademarks and materials may not be used in connection with any product or service that is not Delphine's, in any manner that is likely to cause confusion among customers or the public, in any manner that disparages or discredits Delphine or in any manner that may deprive Delphine of the benefit of our work.

Any other trademarks not owned by Delphine that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Delphine.

This site as a whole is protected by copyright. All worldwide rights, title and interests are reserved. Delphine and all other Delphine marks, designs, graphics, logos, page headers, button icons, scripts and service names appearing on this site are trademarks and materials of Delphine. The contents of this site, and the site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of the site.

You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software.