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F.A.Q.
F.A.Q.
Answers to frequently asked questions
Questions and answers about wedding invitations, customizing + ordering.
CAN YOU SEND ME AN INVITATION CATALOG?
Catalogs of our invitations are not available. You can view, request samples of, and order invitations in the wedding invitations section of our website.
CAN I GET SAMPLES?
Yes. So that you may see and feel the quality and range of our letterpress or flat printed invitations, our sample packages include several designs, multiple pieces, multiple types of paper, envelopes as well as an ink color swatch card.
Sample Packages are $25, which will be deducted from the cost of your invitation order.
When ordering sample packages, please let us know if there is something in particular that you are interested in and we’ll do our best to include it in your package.
HOW MUCH DO INVITATIONS COST?
Prices vary according to print method, the number of pieces and quantities of each.
HOW LONG DO INVITATIONS TAKE?
PROOFS/APPROVAL
*DUE TO HIGH VOLUME, PROOFS ARE CURRENTLY BEING TURNED AROUND IN 5 BUSINESS DAYS.
There is no affect on printing/production timelines once proofs are approved.
PLEASE PROOFREAD SLOWLY AND VERY CAREFULLY: WE PRINT DIRECTLY FROM THE APPROVED PROOFS.
WHAT IS A PROOF?
A proof is a file image showing exactly how your items will be printed.
Proofs are extremely important because an approved proof is used directly to generate the printing plates that print your invitations and stationery.
ONCE YOU APPROVE THE PROOFS, THERE WILL BE NO FURTHER REVIEW OF YOUR ORDER FOR SPELLING, PUNCTUATION OR CONTENT.
By approving your proofs you agree that all text and design will appear exactly as shown and that the quantity indicated on the proof will be printed. Please note that proofs are used to ensure the accuracy of your order and to make minor adjustments to layout, punctuation, etc.
PRODUCTION TIMELINES
Letterpress invitations usually take approximately 15-20 business days to process, print and ship from FINAL PROOF APPROVAL.
Flat-printed invitations and personal stationery take approximately 10-15 business days from FINAL PROOF APPROVAL.
Add an additional two business days for orders with envelope liners or party items.
All of our products are custom printed to order with a great variety of colors and materials. Printing and production of any particular order may depend upon several different factors. SHIPPING DATES ARE APPROXIMATE.
DELIVERY
We offer standard ground, express and overnight shipping. Standard (basic) shipping is UPS/FedEx Ground.
I'M ON A TIGHT TIMELINE, CAN YOU RUSH MY ORDER?
Due to requirements for proofing and quality production, rush orders are not available.
WOULD YOU DESIGN SOMETHING JUST FOR ME?
It would be our pleasure to work with you. Simply give us a call at the studio 888 570 7181 or shoot us an email at studio@delphinepress.com to get started. Our design fees to create something from scratch for you start at $550 and vary according to the scope of the project. Please see our custom design and printing page> for details on the process.
I DESIGNED MY OWN INVITATION... CAN YOU PRINT IT FOR ME?
We'd love to. Please contact us to discuss the particulars. We’ll need properly formatted digital copies of the design (Illustrator or eps files preferred), along with the following info: ink color(s), size(s) of piece(s), quantity, paper preference and envelope preference. We'll get back to you within 48 hours with an estimate. Letterpress printing starts at about $500.
CAN I CHANGE MY ORDER?
Changes to your order can be made any time before final proof approval. Orders that have been proofed and approved cannot be canceled.
CAN I CANCEL MY ORDER?
Orders canceled anytime before proof approval will be processed for a 50% cancellation fee.
Orders that have been proofed and approved cannot be canceled.
WHAT ABOUT RETURNS?
At Delphine, we create the highest quality invitations and stationery that are custom-printed for you to your specifications.
Because each piece is custom printed and is approved before going to press, we cannot accept returns.
DO YOU OFFER ANY PROMOTIONS?
From time to time we may offer limited discounts, deals or promotions.
Promotions and discounts are not applicable to graphic design fees, custom design work or custom print projects. Promotional offers may not be combined and may not be applied over multiple orders.
ARE YOUR PRODUCTS ECO-FRIENDLY?
At Delphine, we feel that eco-consciousness is fundamental to good design. We are pleased to say that we have not changed a single thing about our materials, our processes or our company to meet the growing interest in eco-friendliness; our products have always been environmentally responsible.
Much of our invitation line and stationery is printed on 100% cotton.
Cotton fibers are naturally brighter and more durable than wood fibers.
Cotton papers press better, cut better and last far longer than wood-based papers.
Cotton papers look and feel luxurious.
No cotton is grown to make our papers; virgin cotton is not used. The cotton that goes into our papers is reclaimed/recovered/recycled from the U.S. garment industry and would otherwise end up in a landfill.
Making paper from cotton is efficient:
• since cotton is naturally brighter than wood, the cotton paper making process requires less bleach, chlorine and other chemicals than the wood-based paper making process
• since the fibers are different than wood, the cotton paper making process requires less water and less energy than to make wood-based paper
Our other papers contain a significant amount of post-consumer content (30%-100%), and many of our colored papers come from mills run on hydro-electric power.
We use hand-mixed, soy inks.
The letterpress process consumes very little energy. Our products are printed with great care on an antique letterpress by a talented craftsman in southern California.
I'M A RETAILER, CAN YOU SEND ME WHOLESALE INFORMATION?
Retailers and wedding professionals can earn commissions on all orders you or your customers place through Delphine. Please refer to our Partners & Affiliates section for details.
I'M A MEMBER OF THE MEDIA, CAN YOU SEND ME A PRESSKIT?
Press kits and materials are available to members of the media; please contact us by phone, fax or e-mail to request them. A media web-portal is in the works and will be active shortly.
WHAT IS YOUR PRIVACY POLICY?
Any personal information you provide to us is kept confidential and is used only to communicate with you, to fulfill your order and to support your experience with Delphine. This information is not shared with or sold to any other outside party that is not involved in providing Delphine products and services.
You may request to get the scoop on various Delphine updates, products or promotions. Only Delphine will send you this information and you will have the option to unsubscribe at any time.
Delphine has security measures in place to protect from the loss, misuse or alteration of the information under our control. When you purchase products through our website, all of your contact and credit card information is secured through a Secure Sockets Layer (SSL).
WHAT ARE YOUR HOURS?
You can reach us by phone, fax and e-mail on business days until 6 p.m. EST.
COPYRIGHT
All content and materials on this site, including (but not limited to): text, images, illustrations, designs, icons, photographs, video, and other materials that appear as part of this site (the "contents") are copyrights, trademarks, and/or other intellectual property owned, controlled or licensed by delphine and/or its subsidiaries and affiliates (collectively, "Delphine").
Delphine's trademarks and materials may not be used in connection with any product or service that is not Delphine's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Delphine.
Any other trademarks not owned by Delphine that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Delphine.
This site as a whole is protected by copyright. All worldwide rights, title and interests are reserved. Delphine and all other Delphine marks, designs, graphics, logos, page headers, button icons, scripts and service names appearing on this site are trademarks and materials of Delphine. The contents of this site, and the site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of the site.
You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software.
Catalogs of our invitations are not available. You can view, request samples of, and order invitations in the wedding invitations section of our website.
CAN I GET SAMPLES?
Yes. So that you may see and feel the quality and range of our letterpress or flat printed invitations, our sample packages include several designs, multiple pieces, multiple types of paper, envelopes as well as an ink color swatch card.
Sample Packages are $25, which will be deducted from the cost of your invitation order.
When ordering sample packages, please let us know if there is something in particular that you are interested in and we’ll do our best to include it in your package.
HOW MUCH DO INVITATIONS COST?
Prices vary according to print method, the number of pieces and quantities of each.
HOW LONG DO INVITATIONS TAKE?
PROOFS/APPROVAL
*DUE TO HIGH VOLUME, PROOFS ARE CURRENTLY BEING TURNED AROUND IN 5 BUSINESS DAYS.
There is no affect on printing/production timelines once proofs are approved.
PLEASE PROOFREAD SLOWLY AND VERY CAREFULLY: WE PRINT DIRECTLY FROM THE APPROVED PROOFS.
WHAT IS A PROOF?
A proof is a file image showing exactly how your items will be printed.
Proofs are extremely important because an approved proof is used directly to generate the printing plates that print your invitations and stationery.
ONCE YOU APPROVE THE PROOFS, THERE WILL BE NO FURTHER REVIEW OF YOUR ORDER FOR SPELLING, PUNCTUATION OR CONTENT.
By approving your proofs you agree that all text and design will appear exactly as shown and that the quantity indicated on the proof will be printed. Please note that proofs are used to ensure the accuracy of your order and to make minor adjustments to layout, punctuation, etc.
PRODUCTION TIMELINES
Letterpress invitations usually take approximately 15-20 business days to process, print and ship from FINAL PROOF APPROVAL.
Flat-printed invitations and personal stationery take approximately 10-15 business days from FINAL PROOF APPROVAL.
Add an additional two business days for orders with envelope liners or party items.
All of our products are custom printed to order with a great variety of colors and materials. Printing and production of any particular order may depend upon several different factors. SHIPPING DATES ARE APPROXIMATE.
DELIVERY
We offer standard ground, express and overnight shipping. Standard (basic) shipping is UPS/FedEx Ground.
I'M ON A TIGHT TIMELINE, CAN YOU RUSH MY ORDER?
Due to requirements for proofing and quality production, rush orders are not available.
WOULD YOU DESIGN SOMETHING JUST FOR ME?
It would be our pleasure to work with you. Simply give us a call at the studio 888 570 7181 or shoot us an email at studio@delphinepress.com to get started. Our design fees to create something from scratch for you start at $550 and vary according to the scope of the project. Please see our custom design and printing page> for details on the process.
I DESIGNED MY OWN INVITATION... CAN YOU PRINT IT FOR ME?
We'd love to. Please contact us to discuss the particulars. We’ll need properly formatted digital copies of the design (Illustrator or eps files preferred), along with the following info: ink color(s), size(s) of piece(s), quantity, paper preference and envelope preference. We'll get back to you within 48 hours with an estimate. Letterpress printing starts at about $500.
CAN I CHANGE MY ORDER?
Changes to your order can be made any time before final proof approval. Orders that have been proofed and approved cannot be canceled.
CAN I CANCEL MY ORDER?
Orders canceled anytime before proof approval will be processed for a 50% cancellation fee.
Orders that have been proofed and approved cannot be canceled.
WHAT ABOUT RETURNS?
At Delphine, we create the highest quality invitations and stationery that are custom-printed for you to your specifications.
Because each piece is custom printed and is approved before going to press, we cannot accept returns.
DO YOU OFFER ANY PROMOTIONS?
From time to time we may offer limited discounts, deals or promotions.
Promotions and discounts are not applicable to graphic design fees, custom design work or custom print projects. Promotional offers may not be combined and may not be applied over multiple orders.
ARE YOUR PRODUCTS ECO-FRIENDLY?
At Delphine, we feel that eco-consciousness is fundamental to good design. We are pleased to say that we have not changed a single thing about our materials, our processes or our company to meet the growing interest in eco-friendliness; our products have always been environmentally responsible.
Much of our invitation line and stationery is printed on 100% cotton.
Cotton fibers are naturally brighter and more durable than wood fibers.
Cotton papers press better, cut better and last far longer than wood-based papers.
Cotton papers look and feel luxurious.
No cotton is grown to make our papers; virgin cotton is not used. The cotton that goes into our papers is reclaimed/recovered/recycled from the U.S. garment industry and would otherwise end up in a landfill.
Making paper from cotton is efficient:
• since cotton is naturally brighter than wood, the cotton paper making process requires less bleach, chlorine and other chemicals than the wood-based paper making process
• since the fibers are different than wood, the cotton paper making process requires less water and less energy than to make wood-based paper
Our other papers contain a significant amount of post-consumer content (30%-100%), and many of our colored papers come from mills run on hydro-electric power.
We use hand-mixed, soy inks.
The letterpress process consumes very little energy. Our products are printed with great care on an antique letterpress by a talented craftsman in southern California.
I'M A RETAILER, CAN YOU SEND ME WHOLESALE INFORMATION?
Retailers and wedding professionals can earn commissions on all orders you or your customers place through Delphine. Please refer to our Partners & Affiliates section for details.
I'M A MEMBER OF THE MEDIA, CAN YOU SEND ME A PRESSKIT?
Press kits and materials are available to members of the media; please contact us by phone, fax or e-mail to request them. A media web-portal is in the works and will be active shortly.
WHAT IS YOUR PRIVACY POLICY?
Any personal information you provide to us is kept confidential and is used only to communicate with you, to fulfill your order and to support your experience with Delphine. This information is not shared with or sold to any other outside party that is not involved in providing Delphine products and services.
You may request to get the scoop on various Delphine updates, products or promotions. Only Delphine will send you this information and you will have the option to unsubscribe at any time.
Delphine has security measures in place to protect from the loss, misuse or alteration of the information under our control. When you purchase products through our website, all of your contact and credit card information is secured through a Secure Sockets Layer (SSL).
WHAT ARE YOUR HOURS?
You can reach us by phone, fax and e-mail on business days until 6 p.m. EST.
COPYRIGHT
All content and materials on this site, including (but not limited to): text, images, illustrations, designs, icons, photographs, video, and other materials that appear as part of this site (the "contents") are copyrights, trademarks, and/or other intellectual property owned, controlled or licensed by delphine and/or its subsidiaries and affiliates (collectively, "Delphine").
Delphine's trademarks and materials may not be used in connection with any product or service that is not Delphine's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Delphine.
Any other trademarks not owned by Delphine that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Delphine.
This site as a whole is protected by copyright. All worldwide rights, title and interests are reserved. Delphine and all other Delphine marks, designs, graphics, logos, page headers, button icons, scripts and service names appearing on this site are trademarks and materials of Delphine. The contents of this site, and the site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of the site.
You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software.